We ship through local courier companies covering most provinces across Iraq, with door-to-door delivery. The shipping company is automatically selected based on your city to ensure the fastest delivery.

Typically 1–3 business days within Baghdad, and 3–7 business days for other provinces. Delivery times may vary depending on weather conditions and courier workload.

Yes, shipping is free for orders over 50,000 IQD. A small shipping fee based on city applies to orders below that amount.

Currently, shipping is available within Iraq only. We are working on adding international shipping soon — stay tuned for updates.

You will receive an SMS or email with a tracking number once your order is shipped. You can also check the status from your My Orders page.

Please contact us at support@gameon-iq.com with your order number, and we will follow up with the shipping company immediately.

We support cash on delivery and approved local electronic cards/wallets. Additional methods may be available depending on your city.

Check your balance, internet connection, and entered details. Try a different payment method or choose cash on delivery. If the issue persists, contact us with a screenshot of the error.

Your order status will show as "Paid / Processing" on your My Orders page, and you will receive a payment confirmation email.

Yes, when available. Enter the coupon code in the shopping cart before checkout to verify its validity and apply the discount.

Send a request to support@gameon-iq.com within 7 business days of receiving the item, including your order number and product photos. We will coordinate pickup or return shipping with you.

Returns are accepted if you receive a wrong, damaged, or misrepresented product, or if the order does not arrive within the expected timeframe. The product must be unused and in its original condition with all accessories and packaging.

After receiving and inspecting the product, the refund will be issued via the original payment method within 7–14 business days. For cash-on-delivery orders, refunds are arranged via transfer or cash by prior agreement.

Electronics and certain home products are subject to the manufacturer's warranty terms and may not be accepted for return after use or opening the packaging, except in cases of technical defects or receiving a product that does not match the specifications.

Yes, as long as the order status has not changed to "Shipped." Check your order page or contact us immediately to request a cancellation or modification.

We will replace it at no additional cost. Send photos of the defect along with your order number, and our support and warranty team will arrange a replacement or repair.