Introduction

At GameOn Store, we are committed to customer satisfaction, which is why we have established a clear and fair return policy that allows you to exchange or return products in accordance with the conditions below.

Return Conditions

• Products can be returned or exchanged within 7 business days from the date of receipt.

• The product must be in its original condition (unused, unopened, with packaging and invoice).

• Discounted products or those included in special offers may not be eligible for return unless they are damaged or do not match the description.

Accepted Return Cases

• Receiving an incorrect product that differs from the order.

• Receiving a damaged or defective product.

• Non-receipt of the product after payment within the specified delivery period.

Return Procedure

• The customer must contact the customer service team via email: support@gameon-iq.com or by phone: +964 773 490 7881.

• After reviewing the request and verifying that the conditions are met, a representative will be sent to collect the product, or the customer will be directed to ship it via the courier company.

• Return requests are processed within a maximum of 7 business days.

Refunds

• If the return is approved, the paid amount will be refunded through the same payment method used.

• If payment was made upon delivery (cash on delivery), the amount will be transferred via bank transfer or handed over in cash as previously agreed.

• The refund process may take 7 to 14 business days depending on bank or payment provider procedures.

Important Notes

• The store is not responsible for any delays in the return process caused by shipping companies or banks.

• We reserve the right to reject any return request that does not comply with the conditions stated above.